Returns

Customers are required to notify BeSafe Supplies of their intention to return faulty, incorrect or unwanted goods for refund, credit or replacement within 10 working days from date of delivery. 

For returns of faulty, incorrect and unwanted goods the following conditions must be met:

• All returns must be arranged and authorized by BeSafe, goods returned without authorization will not be processed.
• Collection of goods will be organised by BeSafe through an authorized courier. We are able to specify a collection day but not a time, it is the customers responsibility to ensure that someone is present at the collection address when the courier arrives, failure to do so may result in an additional collection charge. BeSafe do not accept liability for goods damaged in transit if it is deemed that they have not been packaged sufficiently or securely. It is the customers responsibility to ensure that returns are packaged adequately to prevent damage occurring.
• Customers are able to return goods through their own courier at their own expense however BeSafe accepts no responsibility for damages or loss.
• Refunds and credit will only be issued once the goods have been returned to us and have been checked to ensure the conditions have been met. Refunds and credits can take up to 10 working days to be applied from the date of the goods being collected.

In regards to the return of faulty goods:

• On receipt of the returned faulty goods, we will test the product/s to identify the fault which has been notified. If following the testing process the product is found to be without defect, we will return the goods to you. You will be liable for a re-delivery charge and a collection charge if the original collection of the goods was organised through our authorized courier.
• Goods found to be faulty will be refunded or credited.

In regards to the return of incorrect goods: 

• Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.

In regards to the returns of unwanted goods:

• A minimum collection and handling charge of £9.95 will be applied, we reserve the right to also charge a reasonable restocking charge.
• Clearance lines, single use products and workwear garments that have been personalised with embroidery or heat-seal are non-returnable.
• Products bought in as specials upon request are non-returnable.
• Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.

It is the customer’s responsibility to ensure that they have read through the full returns policy before committing to purchase. By purchasing the product the customer is confirming that they have read and agreed to the returns policy applicable to that product.